Better Healthcare by Design
Using best practices in design and operational planning for high throughput, high-impact places like museums and theme parks, Thinkwell Health helps the entire continuum of patients, community, staff, and clinicians engage more meaningfully across the healthcare system.
A Fresh Take:
The Equation of Experience
We assess four major elements within experience design:
the people, places, platforms, and process around and within a system.
Patients, families + caregivers, staff, and clinicians – we consider the commonalities and unique needs between each user group to promote a positive experience.
We pay attention to every step along the healthcare pathway at every scale of facility: arriving and parking, reception to waiting rooms, patient rooms to wayfinding.
There’s more to healthcare than physical facilities. We look at every means of engagement, from electronic records and patient portals, to websites, apps, and more.
Our expertise in developing operational plans, processes, and training allows systems to survive and succeed despite things inevitably deviating from optimal.
Our collaboration with the Fernbank Museum of Natural History began with an in-depth understanding of their guests and operations. This discovery process helped us identify key opportunities and challenges, and ultimately design an immersive, scientifically accurate children’s exhibit that engages and educates youngsters at a variety of skill, ability, and cognitive levels.
Launched as part of Sesame Workshop’s efforts to address the childhood obesity crisis in the US, we designed the Sesame Street Presents the body to engage kids in learning about their insides, their outsides, how their bodies work, and staying healthy. Tips for parents and caregivers, presented in multiple languages, offer easy ideas for connecting with children and supporting good choices at home.
Our partnership with Warner Bros. has spanned multiple projects around the world, including Warner Bros. World Abu Dhabi, the world’s largest indoor theme park, and Warner Bros. Studio Tour London: The Making of Harry Potter, one of Europe’s top rated attractions. We continue to collaborate with Warner Bros. as a trusted partner on expansions and new properties globally.
Thinkwell Health can affect measurable improvement in the clinical and financial performance of your organization while affecting positive and productive change in the attitudes and behavior of patients, healthcare professionals, and staff.
GET IN TOUCH
We want to help you improve patient outcomes and financial performance. Please contact us for more information.
2710 Media Center Drive
Los Angeles, CA 90065
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