Our Capabilities

Thinkwell Health can affect measurable improvement in the clinical and financial performance of your organization while affecting positive and productive change in the attitudes and behavior of patients, healthcare professionals, and staff.  

By focusing on people, places, processes, and platforms, and the overall experience journey of healthcare, we can help you improve across the following areas of performance:
PATIENT ACCESS & PATIENT SATISFACTION

Availability, affinity, and access; communication, coordination, and collaboration

Physical and social-emotional journey design and management

Convenience, responsiveness, consistency, reliability, urgency, integrity, dignity

PATIENT ENGAGEMENT, ACTIVATION, UNDERSTANDING

Shared decision making and interaction design to enhance patient, family and caregiver knowledge and involvement in health related issues and events

Self-management skills, treatment plan adherence

Wellness, condition management, transitions of care, advanced care planning

TECHNOLOGY

Decision support for adoption and integration of technologies into care delivery and clinical operations

User experience and interaction design for socio-technical operations

Technology enablement for digital health (social, mobile, wearables, VR/AR)

CARE DELIVERY: QUALITY & OUTCOMES

Quality of care delivered, including both third party performance measures and person-level goals

Quality of health, quality of life attained by patients

Safety; failure scenarios, error mitigation

WORKFORCE

Roles, responsibilities, readiness, retention

Efficiency of clinical operations; workflow optimization

Employee engagement and satisfaction

FINANCIAL PERFORMANCE

Operational efficiencies

Value-based contracts; alternative revenue opportunities

Cost of care, cost of services

GET IN TOUCH

We want to help you improve patient outcomes and financial performance. Please contact us for more information.


2710 Media Center Drive
Los Angeles, CA 90065

health@thinkwellgroup.com
818-861-6024
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