PATIENT ACCESS & PATIENT SATISFACTION
• Availability, affinity, and access; communication, coordination, and collaboration
• Physical and social-emotional journey design and management
• Convenience, responsiveness, consistency, reliability, urgency, integrity, dignity
PATIENT ENGAGEMENT, ACTIVATION, UNDERSTANDING
• Shared decision making and interaction design to enhance patient, family and caregiver knowledge and involvement in health related issues and events
• Self-management skills, treatment plan adherence
• Wellness, condition management, transitions of care, advanced care planning
TECHNOLOGY
• Decision support for adoption and integration of technologies into care delivery and clinical operations
• User experience and interaction design for socio-technical operations
• Technology enablement for digital health (social, mobile, wearables, VR/AR)
CARE DELIVERY: QUALITY & OUTCOMES
• Quality of care delivered, including both third party performance measures and person-level goals
• Quality of health, quality of life attained by patients
• Safety; failure scenarios, error mitigation
WORKFORCE
• Roles, responsibilities, readiness, retention
• Efficiency of clinical operations; workflow optimization
• Employee engagement and satisfaction
FINANCIAL PERFORMANCE
• Operational efficiencies
• Value-based contracts; alternative revenue opportunities
• Cost of care, cost of services
GET IN TOUCH
We want to help you improve patient outcomes and financial performance. Please contact us for more information.
2710 Media Center Drive
Los Angeles, CA 90065
health@thinkwellgroup.com
818-861-6024
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