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- Hospitals with higher patient-reported experience scores perform better financially; the association of patient experience with financial performance is large, even after controlling for other hospital characteristics that can affect performance1
- Hospitals with higher patient-reported experience ratings have better processof care quality scores2,3
- Better patient experience correlates with lower medical malpractice risk and lower staff turnover ratios4
- Higher hospital-level patient satisfaction scores were independently associated with lower 30-day readmission rates for acute myocardial infarction, heart failure, and pneumonia5
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